Delivery Policy

Delivery Policy

 

At Auretta, we are committed to providing you with a seamless and reliable shopping experience. This Delivery Policy outlines our procedures, guidelines, and expectations for the delivery of products purchased through our website. Please take a moment to read through this policy to understand how our delivery process works.

1. Shipping Locations

We currently offer shipping services worldwide.

2. Processing Time

Orders can take up to 2 days to be processed and undergo the following processing stages:

  • Order Verification: After placing your order, our team verifies and confirms the details. This may involve checking the product availability, billing information, and delivery address.

  • Order Processing: Once verified, your order is processed for shipment. This includes preparing the products, quality checks, and packaging.

  • Shipping Label Creation: A shipping label is generated for your order, and it is then handed over to our shipping partner.

3. Shipping Methods and Costs

We offer multiple shipping options to cater to your needs. Shipping costs and estimated delivery times may vary based on the shipping method selected and your location. You will be provided with a detailed breakdown of shipping costs during the checkout process.

4. Estimated Delivery Times

Delivery times may vary depending on your location, the shipping method chosen, and other factors. We aim to provide estimated delivery times during the checkout process. Please note that these are approximate estimates, and actual delivery times may vary.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the progress of your delivery on our website or the website of our shipping partner.

6. Delivery Address

Please ensure that you provide accurate and complete delivery information during the checkout process. Any inaccuracies or omissions in the address details may result in delays or non-delivery of your order. We are not responsible for packages delivered to incorrectly provided addresses.

7. Delivery Attempts

Our shipping partners will make reasonable attempts to deliver your order to the provided address. If delivery is unsuccessful after multiple attempts, the package may be returned to us. In such cases, additional shipping fees may apply for re-delivery.

8. Delays and Force Majeure

While we strive to meet estimated delivery times, there may be unforeseen circumstances such as extreme weather, natural disasters, or other events beyond our control that could cause delays. We appreciate your understanding in such situations.

9. Lost or Damaged Items

On the unlikely event that your order is lost or arrives damaged, please contact our customer support team within 10 days of the expected delivery date, and we will assist you in resolving the issue.

10. Contact Information

If you have any questions or need further assistance regarding our delivery policy or your specific order, please contact our customer support team:

  • Email: contact@auretta.com

Thank you for choosing Auretta. We value your trust, and we are dedicated to ensuring your orders are delivered in a timely and efficient manner. Your satisfaction is our top priority.