Returns & Refunds

Returns and Refunds Policy

1. Returns and Refunds

At Auretta, we strive to provide the best customer experience possible. If you are not entirely satisfied with your purchase, we're here to help with our Returns and Refunds Policy.

2. Eligibility for Returns

• To be eligible for a return, your item must be in the same condition as when you received it. It must also be in its original packaging.
• Items that are not eligible for returns include are discounted items. 

3. Initiating a Return

• To initiate a return, please contact our customer support team contact@auretta.com
• You will need to provide proof of purchase, such as your order number or receipt, when requesting a return.

4. Refund Process

• Once your return is received and inspected, we will send you an email notification.
• We will also notify you of the approval or rejection of your refund.
• If your return is approved, your refund will be processed, and a credit will be applied to your original payment method or a store credit will be issued, as per your preference.

5. Shipping Costs

• Shipping costs are non-refundable, unless the return is due to our error or a defective product.
• You will be responsible for paying the shipping co sts associated with returning the item.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact our customer support team immediately.
• We may request photos or other documentation to assess the issue.
• We will provide instructions for returning the damaged or defective item, and a replacement or refund will be issued upon inspection.

7. Refund Processing Time

• Refunds may take up to 3 business days to process, depending on your payment method and financial institution.

8. Contact Us

• If you have any questions or concerns regarding our Returns and Refunds Policy, please contact us at contact@auretta.com